Refund policy

Last updated: October 28, 2026

At Daytripper, we want you to feel confident in your purchase and love the pieces you ride in. We understand that finding the right fit can sometimes take a little trial and error, and we're happy to help.

Our return policy varies depending on whether an item is part of our regular collection, a pre-order, or a custom-made product.

1. Regular Collection Items — Returns & Exchanges

We accept returns for refunds or exchanges on eligible, regularly stocked items purchased from Daytripper.

To request a return or exchange, please contact us at hi@daytripper.cc within 14 days of delivery.

To qualify, items must be:

Unworn, unwashed, and unused, except for a brief try-on to assess fit
In their original condition, with tags attached
Free from stains, odours, damage, or visible signs of wear
Accompanied by proof of purchase

For hygiene reasons, cycling shorts, bib shorts, and skinsuits must be tried on over clean underwear.

Once your return is received and inspected, we will issue a refund to your original payment method or arrange an exchange, according to your request.

Original shipping charges are generally non-refundable for discretionary returns.

2. Pre-Order Items — Exchanges Only

Pre-order items are products purchased before they become available for immediate shipment, including limited-production collections and special releases.

Because these products are produced or allocated based on advance orders, pre-order items are not eligible for discretionary returns or refunds.

However, we understand that sizing can be difficult to determine without trying on a garment.

We therefore offer size exchanges for eligible pre-order items, subject to available inventory.

To request an exchange, please contact hi@daytripper.cc within 14 days of delivery.

Items must meet the original-condition requirements outlined in Section 1.

If your requested size is unavailable, please contact us to discuss any alternatives we may be able to offer. An exchange is not guaranteed where suitable inventory is unavailable.

These restrictions do not affect any cancellation, refund, or other rights provided by applicable law.

3. Custom & Personalized Items

Custom-designed, personalized, or specially manufactured products, including certain club and team apparel, are generally not eligible for discretionary returns, refunds, or exchanges.

Where applicable, any additional conditions will be disclosed before purchase or outlined in a separate custom-order agreement.

Defective, incorrect, or otherwise non-compliant products will be handled in accordance with applicable law.

4. How to Request a Return or Exchange

To start a return or exchange, email hi@daytripper.cc and include your order number, the item you wish to return or exchange, and the reason for your request.

For exchanges, please specify your preferred replacement size or product.

We will review your request and provide instructions, including the appropriate return address.

Please do not ship any items back before receiving return instructions.

Items returned without prior authorization may experience processing delays.

5. Return Shipping

For discretionary returns and exchanges, customers are responsible for return shipping costs unless otherwise agreed.

We recommend using a tracked shipping service and retaining proof of shipment.

For discretionary exchanges, any shipping charge for sending the replacement item will be communicated before the exchange is completed.

Where Daytripper has shipped an incorrect product, or where a return is required due to a defect or another issue covered by applicable consumer protection laws, we will provide an appropriate remedy and cover reasonable return shipping costs where legally required.

6. Final-Sale Items

Products specifically marked Final Sale at the time of purchase are not eligible for discretionary returns or exchanges.

This may include certain clearance, promotional, or limited-availability products.

Products will not be treated as final sale merely because they were purchased at a discounted price unless this restriction was clearly disclosed before purchase.

Final-sale exclusions do not affect statutory consumer rights.

7. Damaged, Defective, or Incorrect Items

We take pride in the quality of our products and want to make things right if something isn't as expected.

If you receive an incorrect, damaged, or defective item, please contact hi@daytripper.cc as soon as reasonably possible with your order number, a description of the issue, and photographs where helpful.

We will assess the concern and work with you to provide an appropriate solution.

Depending on the circumstances and applicable law, this may include repair, replacement, exchange, or refund.

8. Refund Processing

Once an eligible return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method unless otherwise agreed or required by law.

Please allow a reasonable processing period for the refund to appear in your account, depending on your payment provider or financial institution.

Refunds required by law will be processed within the applicable legal timeframe.

9. International Returns & Exchanges

International customers may request returns or exchanges in accordance with the eligibility rules above.

Customers are generally responsible for discretionary return shipping and associated costs.

Please contact us before sending an international return so we can provide appropriate shipping and customs instructions.

Any applicable customs duties, taxes, or shipping charges will be handled in accordance with the terms disclosed at purchase and applicable law.

10. Consumer Rights

This policy outlines Daytripper's voluntary return and exchange practices.

Nothing in this policy limits or overrides your rights under applicable consumer protection laws, including rights concerning defective or misrepresented products, delayed or undelivered orders, or other circumstances where a refund or cancellation is legally required.