Shipping policy

Last updated: October 28, 2026

At Daytripper, we're committed to getting your order to you as smoothly as possible.

Please review the following information about order processing, shipping, delivery, and pre-orders before making a purchase.

1. Order Processing

Orders for in-stock products are generally processed and dispatched within 2–3 business days, excluding weekends and statutory holidays.

Processing time refers to the time required to prepare and ship your order and does not include the carrier's delivery time.

During collection launches, promotional periods, or periods of high order volume, processing may take longer than usual.

Once your order has shipped, you will receive a shipping confirmation email containing tracking information where available.

2. Shipping Destinations

Daytripper is based in Toronto, Ontario, Canada, and currently ships within Canada only.

We do not currently offer international shipping through our online store.

Shipping availability may change as we expand our services. Any additional shipping destinations will be made available through checkout.

3. Shipping Rates & Free Shipping

Shipping rates are calculated by our shipping carriers and displayed at checkout based on your delivery address, order details, and available shipping services.

We offer free standard shipping on eligible Canadian orders with a merchandise subtotal of CAD $200 or more, after discounts and before taxes.

Shipping charges are not included when determining eligibility for free shipping.

The applicable shipping rate or free-shipping option will be displayed at checkout before your purchase is completed.

Free shipping applies to eligible orders shipped within Canada and cannot be exchanged for cash or combined with other shipping discounts unless otherwise stated.

4. Estimated Delivery Times

Daytripper typically ships orders using Canada Post Xpresspost, an expedited shipping service offering tracking and generally faster delivery than standard parcel services.

Most shipments arrive within a few business days after dispatch, depending on the destination. However, delivery times may vary based on location, carrier operations, and other circumstances.

Orders are generally processed within 2–3 business days before shipment, as outlined in Section 1.

Estimated delivery dates displayed at checkout or provided through tracking information are based on carrier estimates and are not guaranteed unless expressly stated otherwise.

Delivery may be affected by weather conditions, service disruptions, peak shipping periods, or other circumstances beyond our reasonable control.

If your order is significantly delayed, please contact us at hi@daytripper.cc so we can investigate.

Nothing in this section affects your rights under applicable consumer protection laws regarding delayed or undelivered goods.

5. Pre-Orders

Certain Daytripper products are available for pre-order before they are ready for immediate shipment.

Pre-order items may require additional production and processing time before they can be dispatched.

Estimated production or shipping timelines will be communicated on the relevant product page or during the ordering process.

Because our products may be manufactured in limited quantities, production timelines can occasionally change due to manufacturing schedules, material availability, quality control, or logistical circumstances.

If a significant delay occurs, we will make reasonable efforts to notify affected customers and provide updated information.

Pre-order products are eligible for discretionary size exchanges within 14 days of delivery, subject to inventory availability and the conditions of our Return & Refund Policy. They are not eligible for discretionary refunds.

These restrictions do not affect any cancellation, refund, or other rights provided by applicable law.

6. Orders Containing In-Stock & Pre-Order Items

If your order includes both in-stock and pre-order products, shipping arrangements will be determined on a case-by-case basis.

Depending on product availability and fulfillment circumstances, we may:

Ship all items together once the full order is ready.
Ship available products separately from pre-order items.
Contact you to discuss the most appropriate shipping arrangement.

Where separate shipments result in additional shipping charges to the customer, these charges will be communicated and agreed upon before proceeding.

We will make reasonable efforts to keep customers informed about any material changes to their order's fulfillment schedule.

7. Custom & Club Orders

Custom-designed apparel, personalized products, and specially manufactured club or team orders may have production and delivery timelines different from those of regular online purchases.

Estimated timelines will be communicated during the ordering process or through a separate custom-order agreement.

Production and dispatch may depend on design approval, size confirmation, manufacturing schedules, and quality control.

Where a separate agreement applies, the delivery arrangements outlined in that agreement will govern the order, subject to applicable law.

8. Tracking Your Order

Once your order has been dispatched, you will generally receive a shipping confirmation email with tracking information.

Tracking updates are provided by the shipping carrier and may take some time to become available after a shipping label is created.

If you have questions about your shipment or have not received tracking information after your expected processing period, please contact hi@daytripper.cc.

9. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing complete and accurate shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible.

We will make reasonable efforts to correct the address before dispatch. However, changes may not be possible once the order has been transferred to the shipping carrier.

If a package is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply before the order is resent, where permitted by law.

10. Lost, Missing, or Delayed Packages

Once an order has been dispatched, its delivery is handled by the designated shipping carrier. While Daytripper is not responsible for the carrier's day-to-day operations or service disruptions, we are committed to assisting customers with delivery concerns.

If your package appears lost, significantly delayed, or marked as delivered but cannot be located, please contact hi@daytripper.cc.

We may ask you to confirm your shipping address, review the tracking information, check for delivery notices, or provide other relevant details to assist with our investigation.

Where appropriate, Daytripper will initiate an investigation or claim with the shipping carrier.

Packages Lost in Transit

If a package is confirmed lost before delivery, we will review the circumstances and arrange an appropriate resolution, including replacement or refund where required by applicable law.

Packages Marked as Delivered

If tracking indicates that a package was delivered but you have not received it, we will review the available delivery confirmation, carrier records, and any relevant circumstances.

A delivery confirmation may be considered evidence of delivery; however, it does not automatically establish that the customer received the package or eliminate any applicable legal rights.

Any replacement or refund will be determined based on the circumstances, the outcome of the investigation, and applicable consumer protection requirements.

Delivery Instructions and Address Errors

Customers are responsible for providing accurate shipping information and reviewing any delivery instructions they provide directly to the carrier.

Where a delivery problem results from incorrect customer-provided information or specific delivery instructions, responsibility will be assessed based on the circumstances and applicable law.

Daytripper does not automatically guarantee complimentary replacement of packages reported missing after delivery.

Nothing in this section limits statutory rights concerning undelivered goods.

11. Damaged Shipments or Incorrect Items

If your order arrives damaged or contains an incorrect item, please contact us as soon as reasonably possible.

Email hi@daytripper.cc with your order number, a description of the issue, and photographs where helpful.

We will review the concern and arrange an appropriate remedy in accordance with our Return & Refund Policy and applicable law.

12. Local Pickup

Local pickup may be available for selected orders when offered at checkout or arranged directly with Daytripper.

Customers choosing local pickup will receive instructions regarding the designated pickup location and collection arrangements.

Please wait until you have received confirmation that your order is ready before travelling to the pickup location.

Pickup availability may vary by product, order type, or fulfillment location.

13. Returns & Exchanges

For information regarding returns, refunds, or exchanges, please review our Return & Refund Policy.

14. Consumer Rights

This policy explains Daytripper's standard shipping and fulfillment practices.

Nothing in this policy limits or excludes rights customers may have under applicable consumer protection laws, including rights relating to delayed delivery, undelivered orders, damaged shipments, or incorrect products.

Where applicable law provides additional rights or remedies, those requirements will take precedence over any conflicting provision of this policy.